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Troubleshooting
Before contacting an authorized service center at 1-800-853-8883 or sending
an email to support@safe-site.net, carry out the following simple checks.
They may save you the time of an unnecessary service call.
There’s no display
-Are the batteries installed properly?
-Do the batteries need replacing?
After ATC-1000 is connected to my PC, it cannot find the new drive
-Make sure each end of the ATC-1000 USB cable is properly and firmly
connected.
-Make sure your USB port is working properly. Try connecting another USB
device into the port. If the other device does not work, the USB port may
not be working properly. In this case, contact your system manufacturer or
the manufacturer of your USB card.
I can’t capture video footage or images
-Make sure there is space on the internal memory or on the SD card; the
display will tell you how much time is left for video or how many photos
you have space for.
-Make sure the SD card is not locked if you have inserted the SD card. The
letters “Err” will be displayed if the SD card is locked.
Troubleshooting (continued)
The remaining time is not accurate
-The remaining time is not always accurate because it is only an estimate.
The remaining time depends not only on the time recorded, but on the
color density of video footage. Under conditions with high contrast, such
as outdoors, the actual time available will be less than under low-contrast
conditions, such as indoors.
I can’t play the video footage on my television
-Make sure each end of the AV cable is properly and firmly connected to
ATC-1000 and to your television.
-Make sure the ATC-1000 is turned on.
Some captured video clips or images cannot be found on the SD card
-The video footage or image may be stored on the internal memory.
Connect ATC-1000 to your PC without an SD card, and it will show the files
in the internal memory .
Further Help
We make every effort to ensure the accuracy and appropriateness of the infor-
mation provided on our products. However, errors can sometimes occur. We
believe it is important for us to stand behind our products and we encourage
you to e-mail us at Support@Safe-site.net, or call our Consumer Services
Department at 1-800-853-8883 with any problems and/or suggestions that
you might have. Our service representatives will be happy to help you.
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