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29[For assistance, please call: 1-800-272-7033]
Installation/Troubleshooting
Camera Setup
Problem Cause and Remedy
The camera is not
automatically
registered on the
Camera Portal page.
• Check that this product, the camera and the PC are all
connected.
• If the camera's FACTORY DEFAULT RESET button is pressed
while this product is starting up (the first 30 seconds after turning
on the power), the camera may not be registered automatically.
In this case, press the camera's FACTORY DEFAULT RESET
button again after this product has started up.
• Automatic registration cannot be performed if the Enable check
box in Network Configuration from Setup Program in Network on
the camera setup page, has not been checked. Ensure that it is
checked.
• An IP address (192.168.0.151 - 192.168.0.166) is used for
automatic camera registration. Check that the IP address is not
the same as an IP address for any of the other network devices.
The same IP address cannot be used.
When accessing the
Camera Portal, an
authentication window
is displayed.
• Administrator Only was set for the Camera Portal by accessing
Access Control in Security in Advanced Setup. Enter the set user
name and password.
The camera cannot be
registered manually.
• The IP addresses (192.168.0.151 - 192.168.0.166), and port
numbers (53, 80[portal page], 1723, 8080[setup page], 10000,
60001 - 60016), are used by this product. The same IP address
or port number cannot be used.
• When manually registering a camera, it is necessary to register
the camera in Automatic Setup in Camera, arrange the camera
on the portal in Screen Assignment, and register the camera in
Address Translation.