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TROUBLESHOOTING AND ONLINE HELP RESOURCES
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Online Help Resources
3Com offers a number of online technical support
options. Choose any one of the following if you
need help with your new Bigpicture system or
want to learn more about it.
Bigpicture 90-Day Installation Support
Line
If you need further assistance with your Bigpicture
product, call our dedicated 90-day installation
support number. Representatives are waiting to
assist you.
888-877-4VID∗
∗ 888-877-4VID is a 90-day installation support
number. After 90 days, please call 847-982-
5151.
Internet FTP
Provides free library containing the same files as
the BBS site. Anonymous FTP to ftp.usr.com.
Internet on Demand
Provides automatic technical support through a
library containing product information, quick
reference cards, and installation help. To obtain an
index of available documents, send a blank e-mail
to support@usr.com. To have a document e-
mailed to you, send a
document's multi-digit number as the subject.
World Wide Web
3Com’s home page contains the same information
as the Internet on Demand listing as well as
information about 3Com. This manual is available
in electronic form in the customer support section