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TROUBLESHOOTING AND ONLINE HELP RESOURCES
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∗ NOTE: 888-877-4VID is a 90-day installation
support number. After 90 days, please call 847-
982-5151.
Priority “No Hold” Service
3Com staffs a 900 toll number for immediate
assistance. These lines are staffed from 8 a.m. - 6
p.m. CST Monday through Friday.
“No Hold” line 900-555-8771
There is a $1.50 per minute charge which will
appear on your local phone bill. You must be 18
or older or have parental permission. (Service
available only in the United States.)
If You Must Return the Product to Us
Contact 3Com Customer Support. If the support
representative determines that you need to return
the product, you will receive an SRO (Service
Repair Order) number. You must have an SRO
number before returning the product to us. Ship
the unit, postage paid, in a strong corrugated
cardboard box with plenty of packing material.
Include your SRO number, name, and address on
the shipping label as well as inside the package.
Ship to the following address:
Technical Support Department
SRO#
3Com Corp.
8100 N. McCormick Blvd.
Skokie, IL 60076-2999