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TROUBLESHOOTING AND ONLINE HELP RESOURCES
43
of our Web page. Log on to
http://www.3com.com.
CompuServe
Connect to the 3Com forum with the command
GO THREECOM. Leave a message on one of
our message boards or e-mail us through
CompuServe Mail for a response within 24 hours.
Modem vendor forum address is GO
THREECOM. Address messages to
76711,707.
America Online
Connect to 3Com through America Online. Go to
the Keyword field and type 3COM to connect to
the 3Com forum.
Are You Still Having Problems?
• Review this manual.
• Call or visit your Bigpicture dealer. They
should be able to give you assistance.
• If your dealer can't help you, review the
following options for contacting 3Com’s
Customer Support department. When you
call, specify your video capture card’s serial
number (found on the capture card and on the
outside of the box) and the software being
used.
Fax and Technical Support Hotline
Technical questions about Bigpicture products can
also be answered via fax or by technical support
representatives.
Fax (847) 676-7323
Hotline (888) 877-4VID∗∗