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146
Connecting to a computer
Symptom Explanation/Solution
The computer does not recognise
your camcorder.
• Disconnect the USB cable from the computer and camcorder,
restart the computer, then connect it again correctly.
Cannot play a video file properly on
a PC.
• A video codec is needed to play the file recorded on your
camcorder. Install the software provided with your camcorder.
pages 132
• Make sure you insert the connector in the correct direction, and
connect the USB cable to the USB jack on your camcorder
firmly.
• Disconnect the cable from the computer and camcorder, restart
the computer. Connect it again properly.
• To play back an HD video file, a computer with better
specification is required.
Check a computer with recommended specification.
page 151
Intelli-studio does not function
properly.
• Exit the Intelli-studio application, and restart the Windows
computer.
Intelli-studio is not performed.
• Set PC Software to On in the Settings menu or install
Intelli-studio in the computer.
pages 125
~
135
The image or sound on your
camcorder is not played on your
computer properly.
• Video playback or sound may stop temporarily depending
on your computer. The video or sound copied to your
computer is not affected.
• If your camcorder is connected to a computer that does
not support Hi-speed USB (USB2.0), the image or sound
may not be played correctly. The image and sound
copied to your computer are not affected.
The playback screen is paused or
distorted.
• Check the system requirements to play a video.
• Exit other all applications running on the current
computer.
• If a recorded video is played on your camcorder
connected to a computer, the image may not play
smoothly, depending on the transfer speed. Please copy
the file to your PC, and then play it back.