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Appendixes
100
Before contacting a service center
Situation Suggested remedies
The colors in the photo
do not match the actual
scene
An incorrect white balance can create
unrealistic color. Select the proper white
balance option to suit the light source.
(p. 54)
The photo is too bright
• Turn off the flash. (p. 43)
• Your photo is overexposed. Adjust the
exposure value. (p. 53)
The photo is too dark
Your photo is underexposed.
• Turn on the flash. (p. 43)
• Adjust the ISO speed. (p. 44)
• Adjust the exposure value. (p. 53)
The TV does not
display your photos
• Make sure that the camera is correctly
connected to the TV with the A/V cable.
• Make sure that your memory card
contains photos.
Your computer does
not recognize your
camera
• Make sure that the USB cable is
connected correctly.
• Make sure that your camera is switched
on.
• Make sure that you are using a
supported operating system. (p. 76, 81)
Your computer
disconnects the camera
while transferring files
The file transmission may be interrupted by
static electricity. Disconnect the USB cable
and connect it again.
Situation Suggested remedies
The date and time are
incorrect
Set the date and time in the display settings
menu. (p. 86)
The display or buttons
do not work
Remove the battery and insert it again.
The camera screen
works poorly
If you use your camera at low temperatures,
it can cause the camera screen to
malfunction or discolor.
For better performance of your camera
screen, use your camera at normal
temperatures.
The memory card has
an error
The memory card has not been reset.
Format the card. (p. 86)
Cannot play back files
If you change the name of a file, your
camera may not play the file. (Note: File
names should meet the DCF standard.) If
you encounter this situation, play back the
files on your computer.
The photo is blurry
• Make sure that the focus option you set
is suitable for close-up shots. (p. 45)
• Make sure that the lens is clean. If not,
clean the lens. (p. 91)
• Make sure that the subject is within
range of the flash. (p. 102)