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Troubleshooting
If you have trouble operating your camera, refer to the following table. If the
guidelines do not enable you to solve the problem, contact an authorized
technician.
Nothing appears on
the screen.
The video image is
not clear.
The screen is dark.
There is a problem with
the camera operation.
The camera surface is
too hot and black
stripes appear on the
screen.
Problem
• Please check the power connection.
• Please check the video signal line connection.
• Please check the Brightness of Auto Iris lens.
• Please check if the lens is clean. Please clean the
lens with a clean cloth or brush.
• Please adjust the contrast feature of the monitor.
• Please make sure that the screen is not exposed
directly to a bright light. Please move the camera if
necessary.
• Please adjust the contrast feature of the monitor.
• If you have an intermediate device, set the 75Ω/
Hi-z properly, and check the terminals. (refer to
page 21)
• Please adjust the brightness level of the Auto Iris
lens.
• If you take the focus of the lens, adjust the focus
lever of the lens.
• Please check if an appropriate power source to the
camera complies with the manufacturer's standard
requirement, or if the voltage keeps changing.
Solution
The MOTION
DETECTION function
is not working.
Colors are not quite
right.
The screen is flickering.
L/L mode isn't able to
be selected.
L/L mode is not
available.
COLOR (DAY & NIGHT)
mode is not working.
SENS-UP function is
not working.
Problem
• Please check if 'MOTION DETECTION' mode is
turned on.
• Please check if the MD LEVEL is too low.
• Please check the setting of the MD AREA.
• Please check the 'WHITE BAL' setting. (Please refer
to page 27)
• Please check if the camera is facing directly into
sunlight or fluorescent light.
• Have you connected your camera to DC power
source? Connect it to AC power source.
• When using DC 12V input power, 'Sync' mode is
fixed to 'INT'.
• Please check if the AGC menu is set to the OFF
position.
• Please check if the AGC menu is set to the OFF
position.
• Please check the limit of SENS-UP AUTO mode.
Solution
COLOR DOME CAMERA User’s Manual
39
COLOR DOME CAMERA User’s Manual
38