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Troubleshooting
Trouble shooting/Others (Advanced operations)
You do not know if the OS of your computer is compatible with the
camera.
• Check “Using with your computer” (page 66).
Your computer does not recognize your camera.
• Check that the camera is turned on.
• When the battery level is low, install the charged battery pack (page 19), or
use the AC Adaptor (sold separately).
• Use the USB cable (supplied) (page 178).
• Disconnect the USB cable, and connect it again firmly.
• Disconnect all equipment other than the camera, the keyboard and the
mouse from the USB jacks of your computer.
• Connect the camera directly to your computer without passing through a
USB hub or other devices (page 178).
You cannot copy images.
• Make the USB connection by properly connecting the camera with your
computer (page 178).
• Follow the designated copy procedure for your OS (page 179).
• When you shoot images with a memory card formatted by a computer, you
may not be able to copy the images to a computer. Shoot using a memory
card formatted by your camera (page 169).
The image cannot be played back on a computer.
• If you are using “PlayMemories Home,” refer to the “PlayMemories Home
Help Guide.”
• Consult the computer or software manufacturer.
After making a USB connection, “PlayMemories Home” does not start
automatically.
• Make the USB connection after the computer is turned on (page 178).
Computers