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Troubleshooting
Saving and deleting images
The file name is
not displayed
properly.
• Did you rename the file with
a computer or other device?
c If you named or renamed the file on your
computer and the file name includes
characters other than alphanumeric
characters, the file name may not be able
to be displayed properly on the photo
frame. Also, for a file created on a
computer or other device, a maximum of
eight characters from the beginning of the
file name can be displayed.
Note
Only alphanumeric characters can be displayed.
Blank areas appear
at the top and
bottom.
• Is the image extremely high
or wide?
c If an image is extremely high or wide,
blank areas may appear because of the
ratio between the height and width.
Symptom Check item Cause/Solutions
Cannot save an
image.
• Is the memory card write-
protected?
c Cancel write-protection and try saving
again.
• Is the write-protect switch of
the memory card in the
[LOCK] position?
c Slide the write-protect switch to the
enable position. (.page 49)
• Is the memory card full? c Replace the memory card with one with
sufficient free space. Or, delete any
unnecessary images. (.page 32)
• Is the internal memory full? c Delete any unnecessary images.
(. page 32)
Cannot delete an
image.
• Is the memory card write-
protected?
c Use the device you are using to cancel
write-protection and try deleting again.
• Is the write-protect switch of
the memory card in the
[LOCK] position?
c Slide the write-protect switch to the
enable position. (.page 49)
• Are you using “Memory
Stick-ROM”?
c It is not possible to delete an image from
or format “Memory Stick-ROM”.
An image was
deleted
accidentally.
—
c An image cannot be recovered once it is
deleted.
Symptom Check item Cause/Solutions
Continued