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Troubleshooting
Troubleshooting
The eyes of the subject come out red.
• Set [Red Eye Reduction] to [On] (page 50).
• Shoot the subject at a distance closer than the flash range using the flash.
• Light the room and shoot the subject.
• Retouch the image using [Red Eye Correction] (page 58).
Dots appear and remain on the screen.
• This is not a malfunction. These dots are not recorded (page 2).
Cannot shoot images in succession.
• The internal memory or “Memory Stick Duo” is full. Delete unnecessary images (page 35).
• The battery level is low. Insert the charged battery pack.
Cannot play back images.
• Press (Playback) (page 33).
• The folder/file name has been changed on your computer (page 90).
• Sony does not guarantee playback of image files on the camera if the files have been
processed using a computer or recorded with another camera.
• The camera is in USB mode. Delete the USB connection (page 86).
The date and time are not displayed.
• The display indicators are turned off. Show the display indicators by pressing v (DISP) on the
control button (page 21).
The image appears rough right after playback starts.
• This may happen due to image processing. This is not a malfunction.
Cannot hear music during Slide show.
• Transfer music files to the camera with “Music Transfer” (page 91).
The image does not appear on the TV screen.
• Check [Video Out] to see if the video output signal of the camera is set to the color system of
your TV (page 69).
• Check whether the connection is correct (page 76).
• If the USB connector of the cable for multi-use terminal is connected to another device,
disconnect it (page 86).
• You are trying to play back movies during HD(1080i) output. Movies cannot be viewed at
high-definition image quality. Set [COMPONENT] to [SD] (page 68).
Viewing images