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Troubleshooting
Troubleshooting
Dots appear and remain on the screen.
• This is not a malfunction. These dots are not recorded (page 2).
Cannot shoot images in succession.
• The internal memory or “Memory Stick Duo” is full. Delete unnecessary images (page 28).
• The battery level is low. Install new batteries or charged Nickel-Metal Hydride batteries (not
supplied).
Your camera cannot play back images.
• Press (Playback) button (page 28).
• The folder/file name has been changed on your computer (page 67).
• When an image file has been processed by a computer or when the image file was recorded
using a model other than that of your camera, playback on your camera is not guaranteed.
• The camera is in USB mode. Delete the USB connection (page 65).
The date and time are not displayed.
• DISP button is turned off (page 16).
The image appears rough right after playback starts.
• The image may appear rough right after playback starts due to image processing. This is not a
malfunction.
The image does not appear on the TV screen.
• Check [Video Out] to see if the video output signal of your camera is set to the color system of
your TV (page 54).
• Check whether the connection is correct (page 55).
Your camera cannot delete an image.
• Cancel the protection (page 41).
• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to
the LOCK position. Set the switch to the recording position (page 96).
You have deleted an image by mistake.
• Once you have deleted an image, you cannot restore it. We recommend that you protect
images (page 40), or use the “Memory Stick Duo” with the write-protect switch and set the
switch to the LOCK position (page 96) to prevent accidental erasure.
Viewing images
Deleting/Editing images