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Cyber-shot User Guide
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Before Use
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Using MENU items (Viewing)
Changing settings
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Using with your computer
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Troubleshooting
Precautions / About this camera
Contents list
Top page > Troubleshooting > Troubleshooting > Battery pack and power
Battery pack and power
Cannot insert the battery pack into the camera.
Make sure the direction of the battery pack is correct, and insert it until the battery eject lever is
locked.
Cannot turn on the camera.
After inserting the battery pack into the camera, it may take a few moments for the camera to power
up.
Make sure that the battery pack is inserted correctly.
The battery discharges gradually by natural discharge even if you do not use.
Be sure to charge the battery before using the camera.
Check that the battery pack type is NP-BN (supplied) or NP-BN1 (sold separately).
The power turns off suddenly.
Depending on the camera and battery temperature, the power may turn off automatically to protect
the camera. In this case, a message is displayed on the screen before the power turns off.
If you do not operate the camera for a certain period of time while the power is on and [Eco Mode] is
set to [Standard] or [Max], the camera turns off automatically to prevent wearing down the battery
pack. Turn on the camera again.
The remaining charge indicator is incorrect.
This is caused when you use the camera in an extremely hot or cold location.
Battery capacity decreases over time and through repeated use. If decreased usage time between
charges becomes significant, it is probably time to replace it with a new one.
Cannot charge the battery pack while it is inserted in the camera.
You cannot charge the battery pack using the AC Adaptor (sold separately). Use the battery charger
(supplied) to charge the battery.
The CHARGE lamp flashes while charging the battery.
Check that the battery pack type is NP-BN (supplied) or NP-BN1 (sold separately).
The CHARGE lamp flashes infrequently when you use a battery pack that has not been used for a
long time.
The CHARGE lamp (on the supplied battery charger) has two flash patterns, fast flash (approx. 0.15-
second intervals) and slow flash (approx. 1.5-second intervals). If the lamp flashes quickly, remove
the battery pack being charged, and then insert the same battery pack into the battery charger again
(until it clicks). If the lamp flashes quickly again, this may indicate a battery pack problem.
If the lamp flashes slowly, the charger is in standby mode and charging has temporarily stopped.
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