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Troubleshooting
DCR-HC17E/HC19E/HC21E/HC22E 2-586-501-11(1)
An unknown picture appears on the LCD screen or viewfinder.
• The camcorder is in [DEMO MODE] (p. 45). Touch the LCD screen or insert a cassette to
cancel [DEMO MODE].
An unknown indicator appears on the screen.
• Refer to the indicator list (p. 74).
The picture remains on the LCD screen.
• This occurs if you disconnect the AC Adaptor from the wall socket or remove the battery
pack without turning off the power first. This is not a malfunction.
The buttons do not appear on the touch panel.
• Touch the LCD screen lightly.
• Press DISP/BATT INFO on your camcorder (or DISPLAY on the Remote Commander
supplied with the DCR-HC19E/HC21E/HC22E) (p. 15).
The buttons on the touch panel do not work correctly or do not work at all.
• Adjust the screen ([CALIBRATION]) (p. 82).
The picture in the viewfinder is not clear.
• Use the viewfinder lens adjustment lever to adjust the lens (p. 14).
The picture in the viewfinder has disappeared.
• Close the LCD panel. The picture is not displayed in the viewfinder when the LCD panel is
open (p. 14).
Cassette tapes
The cassette cannot be ejected from the compartment.
• Make sure the power source (battery pack or AC Adaptor) is connected correctly (p. 9).
• Remove the battery pack from the camcorder, then attach it again (p. 10).
• Attach a charged battery pack to the camcorder (p. 9).
The cassette is not ejected even when the cassette lid is open.
• Moisture condensation is starting in your camcorder (p. 81).
The Cassette Memory indicator or title display does not appear while using a
cassette with Cassette Memory.
• This camcorder does not support Cassette Memory, so the indicator does not appear.
Continued