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Troubleshooting
DCR-HC17E/HC19E/HC21E/HC22E 2-586-501-11(1)
* You hear a melody when the warning indicators
appear on the screen (p. 46).
Description of warning
messages
If messages appear on the screen, follow
the instructions.
Battery
Use the “ InfoLITHIUM” battery pack.
(p. 78)
Battery level is low.
• Change the battery (p. 9, 78)
Old battery. Use a new one. (p. 78)
Re-attach the power source. (p. 9)
Moisture condensation
Moisture condensation. Eject the
cassette. (p. 81)
Moisture condensation. Turn off
for 1H. (p. 81)
Cassette/Tape
Insert a cassette. (p. 17)
Reinsert the cassette.
• Check if the cassette is damaged.
The tape is locked - check the
tab. (p. 77)
The tape has reached the end.
• Rewind or change the tape.
Flash
Charging… Cannot record still
images.
• You are trying to record a still image
while charging the flash (optional).
Others
Cannot record due to copyright
protection. (p. 77)
Cannot add audio. (p. 50)
Cannot add audio. Disconnect the
i.LINK cable. (p. 50)
Not recorded in SP mode. Cannot
add audio. (p. 50)
Not recorded in 12-bit audio. Cannot
add audio. (p. 50)
Cannot add audio on the blank
portion of a tape. (p. 50)
Dirty video head. Use a cleaning
cassette. (p. 82)
Cannot start Easy Handycam /
Cannot cancel Easy Handycam. (p.
63)
Cannot start Easy Handycam with
USB connected
Continued