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Appendix A: Troubleshooting & FAQ
Question Answer or Resolution
Features
The video and audio
codec is adopted in the
camera.
The camera utilizes H.264, MPEG4 and JPEG triple
compression to provide high quality images. H.264 and MPEG4
are standards for video compression and JPEG is a standard for
image compression.
The audio codec is defined as AMR for 3GPP and G.711/G.726
for RTSP streaming.
The maximum number of
users accessing the
camera simultaneously.
The maximum number of users is limited to 20. However, it also
depends on the total bandwidth accessed to this camera from
clients. The maximum data throughput of the camera is around
20~25Mbps for UDP mode and 10Mbps for HTTP mode.
Therefore, the actual number of connected clients varies by
streaming mode, settings of resolution, codec type, frame rate
and bandwidth. Obviously, the performance of the each
connected client will slow down when many users are logged on.
The camera can be used
outdoors or not.
The camera is not weatherproof. It needs to be equipped with a
weatherproof case for outdoors using. However, equipped with a
weatherproof case might disable the audio function of the
camera.
Install this camera
Status LED does not light
up.
z Check and confirm that the DC power adaptor, included in
package, is used. Secure the power connector and re-power it
on again.
z If the problem is not solved, the camera might be faulty.
Contact your dealer for further help.
The network cabling is
required for the camera.
The camera uses Category 5 UTP cable allowing 10 and/or 100
Base-T networking.
The camera will be
installed and work if a
firewall exists on the
network.
If a firewall exists on the network, port 80 is open for ordinary
data communication. The HTTP port and RTSP port need to be
opened on the firewall or NAT router.
The username and
password for the first time
or after factory default
reset
Username is admin and password is admin.
Note that it’s all case sensitive.
Forgot the username and
password
Follow the steps below.
1. Restore the factory default setting by pressing and holding
down more than 5 seconds on the camera.
2. Reconfigure the camera.
Forgot the IP address of
the camera.
Check IP address of camera by using the IP Search program or
by UPnP discovery.