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B. Frequently Asked Questions
Q Why can’t I see the Network Camera in the installer after reboot?
A The installer is only used to install the IP address of Network Camera. If the IP address
is fixed by checking the option in the installer, the Network Camera will no longer appear
in the installer.
Q Why can’t I connect the Network Camera after reboot?
A If the IP address is not fixed, Network Camera will always wait for installing command
for a valid IP address. That means the previous IP address will not be used if the option
in the installer is not checked; or the option in the network configuration is not cleared.
The benefit of waiting for a valid IP address by default is that administrators can find the
Network Camera in the installer to prevent IP conflict. As long as the IP address is
confirmed, it is suggested to fix the IP address to make Network Camera automatically
start up whenever regaining power.
Q What if I forget my password?
A Every access to Network Camera needs authentication. If you are not a permitted user,
you may view the images or control the camera as long as the demo account is opened.
The demo account user may use username as “demo” without any password to access
limited features. If you are one of the managed users, you have to ask the administrators
for the password. If you are the administrator, there is no way to recover the root
password. The only way to regain access to Network Camera is to restore the factory
settings and reinstall it.
Q Why can’t I watch video from Network Camera after it is authenticated?
A There are many possible scenarios regarding this problem,
1. If you have just installed Network Camera and are unable to watch the video, check if
the video input is enabled and the video modulation in Configuration page.
2. If Network Camera is well installed and you are accessing Network Camera for the first
time using Internet Explorer, adjust the security level of Internet Explorer to allow
installation of the plug-in.
3. If the problem still exists after adjusting, the current users may be over the system
allows.
4. In case that you use demo account, the administrator may protect the video from the
public.