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Troubleshooting (cont.)
◗ (PC users) The serial port setting may be incorrect. Your PC must have a serial port ded-
icated to the ePhoto 780. If your computer is running other software packages in the back-
ground that periodically check the serial port (e.g., personal digital assistants), these
packages must be turned off to avoid interfering with PhotoWise.
◗ (Macintosh users) You may have one of the following problems:
– AppleTalk may be active. Turn off AppleTalk before using PhotoWise.
– If the serial cable is connected to the modem port, turn off any fax/modem soft-
ware that is running in the background.
– If you are using an Apple Performa 6400 or 5400, the serial cable may have
grounding problems. For best results, update your operating system to System
7.6.1 or higher. If you cannot update your system, disconnect the camera, reboot
the computer and reconnect the camera.
◗ There may be an internal device conflict in your computer. Check the documentation that
came with your computer and/or operating system software.
An image can’t be deleted.
◗ The image is locked. Unlock the image.
The LCD screen is blank except for a flashing number.
◗ There is an internal error. Note the number and contact technical support.
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