AXIS P3367–VE Fixed Dome Network Camera
Troubleshooting
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if there a re
sudden changes in the lighting, motion de tection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
No audio
Incorrect s etup
Check the sound card in the computer. Ensure that mute is not s elected and that the volume
settings are correct.
No audio or very poor audio
quality
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Poor audio quality
CPU overloaded
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and
video
Synchronize the product’s date and timesettingswithanNTPserver.GotoSetup > System
Options > Date & Time.
Distorted audio
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Feedback loops Feedback loops might appear in full-duplex mode. Try moving the m icrophone or the speaker, or
use half-duplex mode instead.
Storage and disk management problems
Video cannot be recorded
Check that the SD card is not write protected ( that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.
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