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28 Solving Problems
Where To Get Help
Internet Support
Visit Epson’s support website at epson.com/support and select your product for
solutions to common problems. You can download product documentation, view
FAQs, or e-mail Epson with your questions.
Visit
http://www.presentersonline.com to access tips, templates, and training
for developing successful presentations.
Speak to a Support Representative
To use the Epson PrivateLine
®
Support service, call (800) 637-7661 and enter the
PIN on the Epson PrivateLine Support card that came with your document
camera. This is the fastest way of speaking to a live representative, and it’s free.
This service is available 6
AM to 6 PM, Pacific Time, Monday through Friday, for
the duration of your warranty period.
You may also speak with a support specialist by dialing one of these numbers:
■ U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday.
■ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through
Friday
Days and hours of support are subject to change without notice. Toll or long
distance charges may apply. Before you call, please have this information ready:
■ Product name (DC-10s document camera) and serial number (located on the
bottom of the product)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Description of the problem, including computer or video configuration
Purchase Accessories
You can purchase projectors, screens, or other accessories from an Epson
authorized reseller. To find the nearest reseller, call 800-GO-EPSON
(800-463-7766). Or you can purchase online at
www.epsonstore.com (U.S.
sales) or
www.epson.ca (Canadian sales).