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Solving Problems 103
Where To Get Help
If you need help with your printer, Epson Print CD, or the P.I.M. II Plug-in for
Adobe Photoshop, see the information below.
For help with other software that came with your printer, see page 104.
Epson provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed below:
To speak to a technical support representative, dial:
■ U.S.: (562) 276-7296, 6 AM to 8 PM, Pacific Time, Monday through Friday and
7 AM to 4 PM, Saturday.
■ Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday.
Toll or long distance charges may apply.
Please have the following information ready:
■ Product name (Epson Stylus Photo R1800)
■ Product serial number (located on the back of the printer and on its box)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration and operating system version
■ Description of the problem
Service Access
World Wide
Web
From the Internet, you can reach Epson Support at
http://support.epson.com. At this site, you can download drivers and
other files, look at product documentation, access troubleshooting
information, and receive technical advice through e-mail.
Automated
Telephone
Services
A variety of automated help services are available 24 hours a day, seven
days a week. To use these services, you must have a touch tone
telephone and call (800) 922-8911. Your Epson SoundAdvice Express
Code is 70610. Use this code to quickly select the Epson Stylus Photo
R1800 in SoundAdvice.
SM