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For customers within the USA and Canada,
FOCUS Enhancements, Inc. warrants this
product against defects in materials or
workmanship as follows:
For a period of TWO years from the date of
purchase, FOCUS Enhancements, Inc. will
repair or replace the unit, at our option,
without charge for parts or labor. After the
period of
TWO years, you must pay all parts
and labor charges.
The limited warranty is extended only to
the original purchaser. It does not cover
damage or failure caused by or attributable
to Acts of God, abuse, misuse, improper or
abnormal usage, faulty installation, improper
maintenance, lightning, or other incidences of
excessive voltage, or any repairs or tampering
by other than the FOCUS Enhancements
repair facility. It does not cover replacement
of batteries or other consumable parts,
transportation costs or damage in transit.
This warranty will become void if the serial
number or model number identification has
been wholly or partially removed or erased.
Repair or replacement under the terms of
this warranty do not extend the terms of this
warranty. Repairs or replacement performed
outside of the warranty period will carry a
warranty for 60 days from return shipment.
This warranty can not be modified by an
agent of FOCUS Enhancements, Inc. unless
in written and signed by an officer of FOCUS
Enhancements, Inc.
Should this product pro
ve defective in
workmanship or material, the consumer’s sole
remedies shall be such repair or replacement
pro
vided by the terms of this warranty. Under
no circumstances shall FOCUS Enhancements,
Inc. be liable for any loss or damage, direct,
consequential, or incidental, arising out of the
use of or inability to use this product. Some
states do not allow limitations on how long an
implied warranty lasts or the exclusions or
limitations of incidental or consequential
damages, so the above limitations or exclusions
may not apply to you. This warranty gives you
specific legal rights. You may also have other
rights which vary from state to state.
Before requesting warranty or repair service,
refer to http://www.focusinfo.com/support/, to
review the Trouble Shooting guidelines and
the FAQs.
In the United States or Canada, to obtain
warranty service, call or write the FOCUS
Enhancements, Inc. Technical Support Line
for a Return Material Authorization (RMA)
number. Technical Support can be reached at:
Email: support@FOCUSinfo. com
Telephone: 408-370-9963 8AM – Noon
and 1PM - 5PM (PST), Monday
to Friday (Hint: Mondays tend to
be the busiest)
Fax: 408-866-4859
Address: FOCUS Enhancements, Inc.
1370 Dell Ave.
Campbell, CA. 95008
Please mark the RMA number clearly on
the outside of the package. Include a copy
of your sales receipt, a brief description of
the symptoms, your name, address within
the USA or Canada, phone number and any
special shipping instructions. Then deliver or
ship the product, postage and shipping costs
prepaid, to the address above.
For customers outside the USA or Canada,
A w
arranty can only be offered through your
dealer or distributor and not through FOCUS
Enhancements directly, for this product.
Please contact y
our dealer or distributor
for repairs or technical support. Refer to
http://www.focusinfo.com/order-desk
under, “FOCUS Resellers Worldwide”,
for a list of International Dealers and
Authorized Ser
vice Centers.
PAGE 4
FireStore FS-3 User Guide