Filter
Top Products
109Troubleshooting
Problems and Solutions
Playback
Problem
Problem
Solution
Solution
Pictures are grainy.
Pictures are grainy.
The pictures were taken with a di erent make or model of camera.
The pictures were taken with a di erent make or model of camera.
Playback zoom is unavail-
Playback zoom is unavail-
able.
able.
The pictures were created using
The pictures were created using
O
O
RESIZE
RESIZE
or with a di erent make or model of camera.
or with a di erent make or model of camera.
No sound in movie
No sound in movie
playback.
playback.
•
•
Playback volume is too low
Playback volume is too low
: Adjust playback volume (
: Adjust playback volume (
P
P
97).
97).
•
•
The microphone was obstructed
The microphone was obstructed
: Hold the camera correctly during recording (
: Hold the camera correctly during recording (
P
P
25, 67).
25, 67).
•
•
The speaker is obstructed
The speaker is obstructed
: Hold the camera correctly during playback (
: Hold the camera correctly during playback (
P
P
69).
69).
Selected pictures are not
Selected pictures are not
deleted.
deleted.
Some of the pictures selected for deletion are protected. Remove protection using the device with
Some of the pictures selected for deletion are protected. Remove protection using the device with
which it was originally applied (
which it was originally applied (
P
P
90).
90).
File numbering is
File numbering is
unexpectedly reset.
unexpectedly reset.
The battery-chamber cover was opened while the camera was on. Turn the camera o before
The battery-chamber cover was opened while the camera was on. Turn the camera o before
opening the battery-chamber cover (
opening the battery-chamber cover (
P
P
19).
19).
Connections/Miscellaneous
Problem
Problem
Solution
Solution
No picture or sound.
No picture or sound.
•
•
The camera is not properly connected
The camera is not properly connected
: Connect the camera properly (
: Connect the camera properly (
P
P
70).
70).
•
•
An HDMI cable was connected during movie playback
An HDMI cable was connected during movie playback
: Connect the camera once movie
: Connect the camera once movie
playback has ended.
playback has ended.
•
•
Input on the television is set to “TV”
Input on the television is set to “TV”
: Set input to “HDMI”.
: Set input to “HDMI”.
•
•
The volume on the TV is too low
The volume on the TV is too low
: Adjust the volume.
: Adjust the volume.
The computer does not
The computer does not
recognize the camera.
recognize the camera.
Be sure the camera and computer are correctly connected (
Be sure the camera and computer are correctly connected (
P
P
78).
78).