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Troubleshooting, support, and warranties 59
My image is
too dark.
There was not
enough light.
Wait for natural lighting conditions to
improve, add indirect lighting, or use the
flash to illuminate your subject.
The flash was on,
but the subject was
too far away.
The flash can only illuminate objects that
are within 2.5 m (~8 feet) of the camera.
Make sure your subject is within range
of the flash when you take the picture.
A light shone behind
the subject.
Use FLASH ON to brighten the subject
when there is a back light.
Your finger blocked
the flash.
Be sure to move your fingers away from
the flash when you are ready to take a
picture.
My image is
too bright.
The flash provided
too much light.
Change the flash setting to AUTO or
OFF.
A natural or artificial
source other than
the flash provided
too much light.
Try taking the picture from a different
angle. Avoid pointing the camera directly
toward a bright light or reflective surface
on a sunny day. If there is light behind
your subject, use the FLASH ON
setting.
You were too close
to the subject to use
the flash.
Move back from the subject or set the
flash to FLASH OFF and take the
picture again.
When I
connect the
camera to my
computer, the
software says
it can’t find
the camera.
The camera is
turned off.
Turn the camera on.
The USB cable is
not connected
correctly.
Make sure that the USB cable is firmly
connected at both ends.
The camera is
connected to the
computer through a
USB hub and your
USB hub is not
compatible with the
camera.
Connect the camera directly to a USB
port on the computer.
The camera needs
to be reset.
Turn the camera off and then on again.
Problem Possible cause Solution