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Troubleshooting
Use this section to find information on:
● Resetting the camera (see Resetting the camera on page 32)
● Possible problems and solutions (see Problems and solutions on page 32)
Resetting the camera
If your camera does not respond when you press buttons, reset the camera.
1. Turn off the camera.
2. Remove the memory card and batteries, and disconnect the camera from AC power
for at least 5 seconds.
3. Reinsert the batteries and close the Battery/Memory card door.
4. After verifying that the camera works without an optional memory card, reinsert the
memory card (if you were using one).
You can also reconnect AC power if you choose.
Resetting the camera returns all settings to their factory defaults. Any images or video
clips stored in memory are retained.
Problems and solutions
Use this information to find solutions to common issues you may have using your camera.
The camera does not turn on.
● Install new or recharged batteries, ensuring that the batteries are inserted correctly
(see Install the batteries on page 7). If you are using rechargeable batteries, ensure
they are rechargeable Nickel Metal Hydride (NiMH) batteries.
● Ensure that the HP AC power adapter is connected to the camera (directly or through
an optional dock) and is plugged into a working electrical outlet. Ensure that the
HP AC power adapter is not damaged or defective.
● Reset the camera (see Resetting the camera on page 32).
● Ensure that the memory card is the proper type (see Storage on page 43). If so,
remove the memory card and turn on the camera; if the camera turns on, format the
memory card (see Install and format an optional memory card on page 8). If the
camera still does not turn on, format the memory card using a memory card reader,
or replace the memory card.
I have to recharge the NiMH batteries frequently.
● See Extending battery life on page 38.
● New batteries or batteries that have not been charged recently must be recharged
to reach full capacity.
● If you have not used the batteries for two months or longer, recharge them.
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