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My camera stalls when establishing a connection to the computer.
● Ensure that the USB cable is properly connected to the camera and computer.
● Try connecting the USB cable to another USB port on the computer.
● Turn the camera off, then on again. If that does not fix the problem, reset the camera
(see Resetting the camera on page 32 ).
● If the problem persists, contact HP Support (see Product support on page 36).
I cannot transfer images from the camera to my computer.
● Either install the HP Photosmart Software (see Install the software on page 8), or
see Transferring images without HP Photosmart Software on page 25.
● Set your camera to act as a Disk Drive (see Connecting to the computer
on page 26).
I get an error message when transferring images to my computer.
Close the HP Photosmart Transfer Software, remove the camera from the optional dock
or disconnect the camera from the USB cable and reset the camera (see Resetting the
camera on page 32). Then, restart the image transfer process (see Transferring images
with HP Photosmart Software on page 25).
I am having a problem installing or using the HP Photosmart Software.
● Make sure your computer meets the minimum system requirements as listed on your
camera packaging.
● Refer to the HP Customer Care website: www.hp.com/support.
How can I get professional-quality prints if I don’t have a photo printer?
Use the Buy Prints Online feature on the Photosmart Express Menu (see Buying
prints online on page 30).
HP Photosmart M425/M525 Digital Camera 35