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6-Troubleshooting and support 49
When I
When I When I
When I
connect the
connect the connect the
connect the
camera to my
camera to my camera to my
camera to my
computer, the
computer, the computer, the
computer, the
software says
software says software says
software says
it cannot find
it cannot find it cannot find
it cannot find
the camera.
the camera.the camera.
the camera.
The camera is
turned off.
Turn on the camera.
The cable is
not connected
correctly.
Make sure that the cable is firmly
connected at both ends.
The camera is
connected to
the computer
through a USB
hub and your
USB hub is not
compatible
with the
camera.
Connect the camera directly to a
USB port on the computer.
The camera is
not working
correctly.
Connect the camera to a USB-
enabled HP DeskJet or
HP Photosmart printer and print
an image. This will verify that the
image, memory, USB connection
to the camera, and USB cable
are functioning correctly.
When I
When I When I
When I
connect the
connect the connect the
connect the
camera to a
camera to a camera to a
camera to a
Macintosh
Macintosh Macintosh
Macintosh
computer, I do
computer, I do computer, I do
computer, I do
not get a Disk
not get a Disk not get a Disk
not get a Disk
Drive icon on
Drive icon on Drive icon on
Drive icon on
my desktop.
my desktop.my desktop.
my desktop.
The USB
USB USB
USB
Configuration
ConfigurationConfiguration
Configuration
setting is not
set to Disk
Disk Disk
Disk
Drive
DriveDrive
Drive.
Change the USB Configuration
USB Configuration USB Configuration
USB Configuration
setting to Disk Drive
Disk DriveDisk Drive
Disk Drive.
Problem Possible cause Solution