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6-Troubleshooting and support 53
Error messages on the computer
Getting assistance
Finding help on the web
HP product support
Visit www.hp.com/cposupport/loc/regional.html
www.hp.com/cposupport/loc/regional.htmlwww.hp.com/cposupport/loc/regional.html
www.hp.com/cposupport/loc/regional.html, select your
language, and then type your camera model in the “quick
find” box to find information about setting up and using your
camera, downloading drivers, solving a problem, ordering,
and warranty information.
HP photosmart website
Visit
www.hp.com/photosmart
www.hp.com/photosmartwww.hp.com/photosmart
www.hp.com/photosmart for tips on using your camera
more effectively and creatively as well as HP digital camera
driver updates and software.
HP accessibility website
Visit www.hp.com/hpinfo/community/accessibility/prodserv/
www.hp.com/hpinfo/community/accessibility/prodserv/www.hp.com/hpinfo/community/accessibility/prodserv/
www.hp.com/hpinfo/community/accessibility/prodserv/
if you have a disability and need help.
Message Possible cause Solution
Connection
Connection Connection
Connection
between the
between the between the
between the
imaging device
imaging device imaging device
imaging device
and computer
and computer and computer
and computer
failed
failedfailed
failed
The camera
might be
connected to a
computer
through a USB
hub.
Make sure the camera is
on, try connecting the
camera directly to the
computer, or disconnect
other devices attached to
the hub.