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9
Troubleshooting
Use this section to find information on:
● Resetting the camera (see Resetting the camera on page 41).
● Possible problems and solutions (see Problems and solutions on page 41).
Resetting the camera
If your camera does not respond when you press buttons, reset the camera.
1. Turn off the camera.
2. Remove the memory card and battery.
3. Press the straightened end of a paper
clip into the Reset switch (the small hole
located inside the tripod mount, as
shown), hold the switch down for 3-6
seconds, then release.
4. Reinstall the battery and close the
Battery/Memory Card door.
5. Turn on the camera. On successful
reset, the camera prompts you to set the
date and time (see Set the date and time
on page 8).
6. Verify that the camera works without an optional memory card, then reinstall the
card.
When the camera is reset, any images or video clips stored in memory are retained.
Problems and solutions
Use this information to find solutions to common issues you may have using your camera.
How can I get professional-quality prints if I don’t have a photo printer?
Use the Buy Prints Online feature on the Photosmart Express Menu (see Buying
prints online on page 37).
The camera does not turn on.
● Install a new or recharged battery, ensuring that the battery is inserted correctly (see
Install the battery on page 7) and that you are using a rechargeable HP Photosmart
R07 Lithium Ion battery for HP Photosmart R-series cameras (L1812A/L1812B).
● Ensure that a battery is installed in the camera, that the power adapter is connected
to the camera and is plugged into a working electrical outlet, and that power adapter
is not damaged or defective.
● Reset the camera (see Resetting the camera on page 41).
● Ensure that the memory card is the proper type (see Storage on page 53). If so,
remove the memory card and turn on the camera; if the camera turns on, format the
memory card (see Install and format an optional memory card on page 9). If the
camera still does not turn on, format the memory card using a memory card reader,
or replace the memory card.
HP Photosmart R837 Digital Camera 41