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My camera stalls when establishing a connection to the computer.
● Ensure that the USB cable is properly connected to the camera and computer.
● Try connecting the USB cable to another USB port on the computer.
● Turn the camera off, then on again. If that does not fix the problem, reset the camera
(see Resetting the camera on page 41).
● If the problem persists, contact Hewlett-Packard Technical Support (see Product
support on page 46).
I cannot transfer images from the camera to my computer.
● Either install the HP Photosmart Software (see Install the software on page 9), or
see Transferring images without HP Photosmart Software on page 33.
● Set your camera to act as a Disk Drive (see USB Configuration in Using the
Camera Setup Menu on page 39), then follow the steps in Connecting to the
computer on page 33.
I get an error message when transferring images to my computer.
A power surge or electrostatic discharge may have affected the camera. Close the
HP Photosmart Software, disconnect the camera from the computer or printer if
necessary, and reset the camera (see Resetting the camera on page 41). Then restart
the image transfer process (see Transferring images with HP Photosmart Software
on page 32).
My camera shuts down unexpectedly.
● A power surge or electrostatic discharge may have affected the camera. Remove
the battery and reset the camera (see Resetting the camera on page 41). Then
reinstall the battery and turn on the camera.
● Recharge the battery.
● Connect the camera to AC power via the power adapter (see Charge the battery
on page 7), then turn on the camera.
● Replace the battery.
I am having a problem installing or using the HP Photosmart Software.
● Make sure your computer meets the minimum system requirements as stated on
the camera packaging.
● Refer to the HP Photosmart Software online help system.
● Refer to the Hewlett-Packard Technical Support website: www.hp.com/support.
Camera error messages
Should you receive one of the following error messages when using your camera, you
can look up details about the message by visiting www.hp.com and searching on the
specific code.
● Lens Error (general)—R837–021
● Unsupported card—R837–200
● Unable to format card—R837–202
● Error saving image—R837–100
● Error saving video—R837–102
● Batteries cannot be charged—R837–435
HP Photosmart R837 Digital Camera 45