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Chapter 4 - Getting Help for Your Photo Scanner
The HP PhotoSmart S20 photo scanner is designed to be easy to use. When there is a
problem, you have several resources for finding a solution.
This chapter explains how you can get help for your S20 photo scanner, including:
•
Accessing the HP PhotoSmart website for project ideas, troubleshooting
assistance, and updated software
•
Viewing the online Help for “how to,” reference, and troubleshooting information
for your photo scanner
•
Getting technical support from Hewlett-Packard Company for your photo scanner
Accessing the HP PhotoSmart Website
You can get project ideas, troubleshooting assistance, and updated software from the
HP PhotoSmart website. For up-to-date information, check here first whenever you
have a question about your photo scanner. The address for the website is:
http://www.photosmart.com
Viewing Online Help
The HP PhotoSmart S20 photo scanner and scanning software come with a complete
online Help system. The online Help is context-sensitive and provides “how-to,”
reference, and troubleshooting information for your photo scanner and scanning
software.
To view the online Help while the scanning software is running, do any of the
following:
•
Click the
Help
button in a dialog box to get Help about that dialog box.
•
Click the
?
button in a tool to get Help about that tool.
•
Right-click a control (such as a button) to get “pop-up” Help about that control.
Some online Help topics also have multimedia video clips that you can watch. To view
any of these video clips, simply click the Movie button for that online Help topic:
Note:
Some multimedia video clips require the HP PhotoSmart CD. You will be
prompted for the CD if it is needed and is not already in a CD-ROM drive on
your PC.