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Troubleshooting
Symptom Causes and Countermeasures
Reference
Page
IP address of the camera is
unknown
●
The default IP address is 192.168.0.2, and the
default subnet mask is 255.255.255.0.
●
When [IP Setting] is set to
A
DHCP Enable
B
and
there is no DHCP sever, the camera will run using
the default IP address when it is started up.
●
If there is a PC in the same LAN, you can search
cameras from the PC using the search tool.
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A Page 10
The web page of the camera
cannot be displayed
Check the Internet Explorer settings. When a proxy
server is in use, configure the proxy server settings
of the Internet Explorer accordingly.
A Page 8
The built-in viewer cannot be
installed
Check the Internet Explorer settings. The built-in
viewer consists of a software component called
ActiveX. The ActiveX is usually installed when the
built-in viewer is used for the first time. However,
installation may be rejected depending on the Anti-
virus software settings. In this case, change the
settings of the Anti-virus software before installing
the built-in viewer.
A Page 8
Authentication by Verisign
appears during installation of
the built-in viewer
VeriSign’s electronic signature is stored in the built-
in viewer.
For computers with a network environment that is
connected to the Internet, the authenticity of the
viewer can be verified via authentication by
VeriSign.
—
A warning message appears
upon starting up the built-in
viewer
The built-in viewer consists of a software
component called ActiveX.
The ActiveX is usually installed when the built-in
viewer is used for the first time. However, installation
may be rejected depending on the Anti-virus software
settings. In this case, change the settings of the Anti-
virus software before installing the built-in viewer.
—
TCP images cannot be
played back
● Number of streams is limited based on settings
and client request. Multicast is available for more
receivers.
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