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6-2 May 4, 2005
Troubleshooting
Resolving Operator Panel Error Messages
Refer to the following table to resolve errors reported on the operator panel.
If the problem persists, contact your KODAK Service Representative.
Insufficient Memory errors occur
on your computer (not on the
printer) after making a substantial
number of prints
Your computer is low on RAM
and/or disk caching memory.
This can happen when you are
manipulating (rotating,
scaling, retouching, etc.)
high-resolution images
(>72 dpi).
• Minimize the number of images that are open
at the same time.
• Purge the contents of the clipboard often.
• Close all applications except the photo
printing software application.
• See the photo printing software application
online Help for tips on memory optimization.
• See page A-1 for recommended system
requirements.
Problem Description or Cause Possible Solution
Kodak
Photo Printer 6850
Power
Ready
Error
Rewind/Clear
Paper
Enter
Paper
AdvanceMenu
Error Message Description or Cause Possible Solution
Paper Empty The paper is empty or is not loaded. Load the paper. See “Loading the Paper”
on page 1-9.
Ribbon Empty The ribbon is empty or is not loaded. Load the ribbon. See “Loading the Ribbon”
on page 1-5.
Paper Jam XX The paper is stuck in the printer or paper
path.
See “Clearing a Paper Jam” on page 6-3.
Cover Open The upper cover is open or not latched. Close the upper cover by pressing on the
center of the cover until it clicks.
Data Error There is a communication problem
between the printer and host computer.
Check the host computer.
Mecha Error XX The printer has a mechanical problem. Contact your KODAK Service
Representative. Have available:
• the error code number (XX)
• the printer model number and serial
number (listed on the printer data
plate)
Control Error XX The printer has a system control problem.
TempSensErr XX The printer has a problem with the
temperature sensor.
Sensor Error XX The printer has a sensor problem.