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47 www.kodak.com/go/support
Troubleshooting
Computer/connectivity problems
Picture quality problems
Status Solution
Computer does not
communicate with
the camera
■ Turn off the camera, then turn it back on.
■ Make sure the batteries are charged and installed correctly (see
page 3).
■ Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and directly to the computer (not
through a USB hub). See page 7. Then turn on the camera.
IMPORTANT:
Use only the cable included with this camera!
■ See KODAK Software Help at www.kodak.com/go/camerasw.
Status Solution
Picture is not clear ■ Clean the lens (see page 52).
■ Place the camera on a flat, steady surface or use a tripod (especially
in low light).
■ Use a larger picture size (see page 34).
Picture is too dark ■ Adjust the Exposure Compensation (see page 16)
■ Reposition the camera for more available light.
■ Use Fill flash (see page 13) or change your position so light is not
behind the subject.
■ Move so that the distance between you and the subject is within the
effective flash range (see Camera specifications starting on
page 50).
Picture is too light ■ Adjust the Exposure Compensation (see page 16)
■ Reposition the camera to reduce the amount of available light.
■ Turn the flash off (see page 13).
■ Move so that the distance between you and the subject is within the
effective flash range (see Camera specifications starting on
page 50).