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Troubleshooting and support
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35
Frame freezes up or
doesn’t work properly.
■ Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
■ Reset the frame. Press the Mode and Power buttons (see page ii)
at the same time, then tap Yes to reset the frame. (Resetting your
frame does not erase your saved files.)
You set automatic
on/off but the frame
doesn’t turn on and off
at the specified times.
■ If your frame loses power, the clock returns to the factory setting
and auto on/off times are disabled. See Resetting the clock and
calendar after losing power, page 36.
Cannot copy pictures
from one device
(memory card or USB
flash drive) to another
even though the copy
destination is not full.
Storage devices that have FAT (File Allocation Table) 16 formatting can
only store up to 512 files in the top level (root) directory. To make sure
all your pictures copy properly, format the copy destination to FAT32
before copying to it:
Caution: Formatting deletes all pictures and videos, including
protected files.
1 Connect the device to your computer.
2 Open My Computer and locate the device.
3 Right-click on it and choose Format.
4 From the File system drop-down menu, choose FAT32 then click
Start.
If... Try one or more of the following