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1 Technical Support through the Web site: http://www.kodak.com.
Support includes FAQs (Frequently Asked Questions), downloadable software updates, and technical
topic articles for reading and downloading.
2 FaxBack Documents on a variety of subjects. In North America the FaxBack system is available at the
following phone number: 1-800-508-1531.
3 Authorized Dealers:
Contact your authorized KODAK PROFESSIONAL dealer for help with operation and connection to
your computer. Your dealer can also provide training for your DCS 645 application software. Authorized
dealers can also provide help in purchasing a service maintenance agreement.
4 Telephone Support:
Telephone support is provided without charge during your warranty period only by calling your
authorized dealer. Your camera must be registered with Eastman Kodak Company. Fill out and return
to Eastman Kodak Company the warranty registration card included with your camera. Failure to
register your camera will cause delays in requesting repair of your camera during the warranty period.
5 Out-of-Warranty Support Options
There will be a charge for out-of-warranty call incidents if you wish to speak to a Kodak support
representative. A call incident is defined to include only those issues raised during the first telephone or
e-mail contact. Follow-up telephone calls by Kodak’s representative, and callbacks to Kodak’s Support
Center to resolve the call incident will not be charged as long as charges for any valid, active call