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6 Troubleshooting and support
For step-by-step product support, visit www.kodak.com/go/digitalframesupport and
select Interactive Troubleshooting & Repairs.
Picture frame problems
Picture frame/computer communications
If... Try one or more of the following
Frame does not
turn on.
■ Make sure the power cable is securely connected (page 4).
■ Make sure you are using the power cable that was included with
your frame.
■ Make sure the power switch on the frame is On (page 6).
Remote control does
not function.
■ Check the battery in the remote.
■ Make sure the power switch on the frame is On (page 6).
Frame does not
recognize memory
card.
■ Purchase a certified SD/MMC card.
■ Insert a card into the slot, then push to seat (page 5).
Frame freezes up.
■ Use a pen or other slim object to press the recessed reset button
on the back of the frame (page ii).
If... Try one or more of the following
Cannot copy pictures to my
computer.
■ Make sure your computer is on.
■ Make sure the USB cable is securely connected (page 10).
■ Make sure the power switch on the frame is On (page 6).
Cannot see my frame as a
removable drive.