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Troubleshooting and support
Wireless network connection (EX models)
Cannot copy pictures from
Kodak EasyShare software.
■ Make sure your frame and computer are on.
■ Make sure the USB cable is securely connected (page 10).
■ Make sure you have installed the latest version of EasyShare
software (page 1).
■ From My Collection in EasyShare software, make sure the
pictures are in the Picture Tray.
Problem Possible causes and/or solutions
Frame cannot connect to
the wireless network —
"Wireless network not
found" appears.
■ Make sure you have a wireless router and that it is
broadcasting the SSID, or enter the SSID manually.
■ Make sure your frame and computer are on.
■ Make sure you have installed Windows media player 11 (from
the EasyShare software CD) and you have allowed sharing in
media player (page 19).
■ Make sure the wireless router and network are running before
the frame begins scanning for a network.
■ Make sure you are within the operating range of the network.
Move the frame into the same room with the router.
■ Check for sources of interference in the wireless signal, such as
a microwave oven or a cordless telephone.
■ Check with your router manufacturer for a possible firmware
update.
■ Make sure your frame is using the latest firmware. Check
www.kodak.com/go/digitalframesupport for updates.
If... Try one or more of the following