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Troubleshooting
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47
Camera/computer communications
LCD screen messages
If... Try one or more of the following
The computer does
not communicate
with the camera.
■ Turn on the camera (see page 3).
■ Install new batteries (see page 1) or charge rechargeable batteries
(see page 2).
■ Connect the USB cable to camera and computer port (see page 40).
■ Install the software (see page 39).
■ Disconnect the USB cable. Close all software applications. Re-install
the software (see page 39).
■ Disconnect camera from the computer. Close all software applications,
reconnect camera.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
■ Disconnect the USB cable. (If using camera dock or printer dock,
disconnect cable and remove camera from dock). Close all open
applications. Re-install the software (see page 39).
■ Disconnect the USB cable. Close all software applications. Re-install
the software (see page 39).
If... Try one or more of the following
No images to
display
■ Change image storage location setting (see page 28).
Memory card
requires
formatting
■ Insert a new card (see page 4) or format the card (see page 30).
Caution: Formatting a card deletes all pictures and videos,
including protected files.
Memory card
cannot be read
(Please format
memory card or
insert another
card)