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12 Troubleshooting
Camera problems
Status Solution
Camera does not
turn on, off; buttons do
not function.
■ Charge rechargeable batteries (see page 1); replace
non-rechargeable batteries.
Camera freezes when
a card is inserted or
removed.
■ Turn the camera off, then back on. Make sure the camera is
turned off before inserting or removing a card.
LCD is too dark. ■ Adjust the LCD Brightness setting (see page 46).
In Review, a blue or
black screen is
displayed instead of
a picture.
■ Transfer the picture to the computer (see page 36), then format
the card or internal memory (see page 47).
Caution: Formatting a card deletes all pictures and
videos.
■ Take another picture.
In Review, you do not
see a picture (or the
expected picture) on
the LCD.
■ Format the card in the camera (see page 47)
Caution: Formatting a card deletes all pictures and
videos.
Flash does not fire. ■ Check the flash setting, and change as needed (see page 14).
NOTE: The flash does not fire in all modes.
Memory card is almost
or entirely full.
■ Transfer the pictures to the computer (see page 36).
■ Delete pictures from the card (see page 25) or insert a new card.
The Reset All Camera
Settings feature did
not take effect.
■ After using the Reset All Camera Settings feature (see page 46),
turn the camera off and then on again.