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14 www.kodak.com/go/support
4 Getting help
Troubleshooting
Problem Solution
Low battery.
■ Charge the battery (page 1).
Card or internal memory is
nearly full.
■ Transfer videos/pictures to your computer (page 8), then
format (erase) the card in the camera (page 11) or card
reader, or use another card (page 4).
■ For the best experience, we strongly suggest purchasing a
Class 4 or higher SDHC Card.
Corrupt or unusable card.
Unrecognized file.
■ Transfer videos/pictures to your computer (page 8).
Camera will not turn off.
■ Use a pin or paperclip to press the Camera Reset button
(page 15).
Camera will not turn on.
■ Ensure that the battery is charged (page 1).
■ Ensure the camera is clean and dry. (If it’s wet inside, open all
doors. Remove the card. Do not turn on the camera. Let it dry
for at least 24 hours.)
LCD is hard to see.
■ Turn on the LCD Glare Shield in the Settings menu (page 11),
then enable it in Liveview (page 6).
Videos are choppy or jumpy
when played on a computer.
■ Use ARCSOFT MEDIAIMPRESSION for KODAK Software for
video playback (page 8).
■ Ensure that the computer system requirements are met. Go to
www.arcsoft.com/support or www.kodak.com/go/HDsysreq.
■ For the best experience, we strongly suggest purchasing a
Class 4 or higher SDHC Card.
Videos are blurry.
■ Ensure that the lens is clean (page 19).
■ Ensure that the subject is at least 1 m (3.3 ft) from the lens.