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Troubleshooting
Technical Notes and Index
Shooting
Problem Cause/Solution A
No picture taken when shutter-
release button is pressed.
• When camera is in playback mode, or setting
items or setup menu are displayed, press the
shutter-release button.
• Battery is exhausted.
• When flash lamp blinks, flash is charging.
32
26
35
Camera cannot focus.
• The intended subject is one with which
autofocus does not perform well.
• Set AF assist in the setup menu to Auto.
• Turn camera off and then on again.
31
151
21
Pictures are blurred.
• Use flash.
• Increase the ISO sensitivity value.
• Enable vibration reduction.
• Use BSS (best shot selector).
• Use tripod and self-timer.
34
57
150
58
37
Streaks of light or partial
discoloration are visible in the
monitor.
Smear occurs when extremely bright light
strikes the image sensor. When shooting with
Continuous set to Multi-shot 16 and when
recording movies, avoiding bright objects, such
as the sun, reflections of the sun, and electric
lights is recommended.
177
Bright specks appear in
pictures taken with flash.
Flash is reflecting off particles in air. Set the flash
mode setting to c (off).
35
Flash does not fire.
• The flash mode is set to c (off).
• Scene mode with which the flash does not
function is selected.
• On is selected for Blink proof in smart
portrait mode.
• Another function that restricts flash is
enabled.
34
62
76
77
Digital zoom cannot be used.
• Digital zoom is set to Off in the setup menu.
• Digital zoom is not available in the following
situations.
- Subject tracking is selected for the touch
shooting setting.
- When Portrait or Night portrait scene
mode is selected.
- When shooting in smart portrait mode
- When Continuous is set to Multi-shot 16.
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55
64, 65
73
58
Image mode not available.
Another function that restricts the Image mode
option is enabled.
77