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Troubleshooting
F11
Technical Notes and Index
Digital zoom cannot be
used.
• Digital zoom is set to Off in the setup
menu.
• Digital zoom is not available in the following
situations.
-When Continuous is set to Multi-shot
16 in A (auto) mode.
-When AF area mode is set to Subject
tracking in A (auto) mode.
-When Scene auto selector, Portrait,
Night portrait, or Pet portrait scene
mode is selected.
- When shooting in smart portrait mode.
83, E58
37, E26
38, E31
40, 41, 45
46
Image mode not
available.
Another function that restricts the Image
mode option is enabled.
57
No sound when shutter is
released.
• Off is selected for Sound settings>Shutter
sound in the setup menu. No sound is heard
with some shooting modes and settings,
even when On is selected.
• The speaker is blocked. Do not cover the
speaker.
83, E59
3, 26
AF-assist illuminator does
not light up.
Off is selected for AF assist in the setup menu.
AF-assist illuminator may not light depending
on the position of the focus area or the current
scene mode, even when Auto is selected.
83, E58
Images appear smeared. Lens is dirty. Clean lens. F6
Colors are unnatural. White balance does not match light source.
37, 43,
E24
Randomly spaced bright
pixels (“noise”) appear in
image.
Shutter speed is too slow or ISO sensitivity is
high as the subject is dark. Noise can be
reduced by:
• Using flash.
• Specifying a lower ISO sensitivity setting.
50
37, E28
Randomly spaced bright
pixels (“noise”) appear in
movies.
When recording movies in dim lighting, the
image may become somewhat “grainy” in
appearance. This occurs when the ISO
sensitivity increases, and it does not indicate a
malfunction.
–
Problem Cause/Solution A