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Operating Instructions
94
Timer recording is
not working.
• The day of the week is not checked at the day of the week
setting on the timer page.
Check the day of the week to enable timer recording.
• Timer is disabled. (Timer is grayed out on the timer list.)
Select the timer on the timer list, and click [Enable] on the
menu displayed by right-clicking the timer list.
You cannot pan or
tilt the camera.
• Pan/tilt operation is not permitted on the camera settings.
Permit the pan/tilt operation.
• The camera does not support pan/tilt operation.
This software is
unstable or does
not work.
• Your PC specification does not meet the requirement.
Close other applications.
The audio cannot
be listened during
monitoring.
• The camera does not support audio.
The camera should support audio.
• Microphone is not properly connected.
Confirm that microphone is properly connected.
• Volume setting on your PC is muted or set to minimum.
Adjust the volume on the volume control window on your
PC.
• Speaker is malfunctioning.
Confirm that the speaker is working.
Audio cannot be
listened while
viewing images with
audio.
• [Image Only] is selected at record settings on the camera
registration information page.
If [Image Only] is selected, the audio is not recorded.
Select [Image and Audio] to record audio.
Audio is not
synchronized with
images on the
monitoring page or
screen.
• Audio delays 1 or 2 seconds after the image. Audio may be
interrupted or the image may be paused. This is not a
problem.
Problem Cause and Remedy