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What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• 90 days for labor charges.
• One year for parts.
What we will do:
During the initial 90 days
• Exchange your camcorder with a new or,
at our option, a refurbished unit or at your
option, repair your camcorder at no cost
to you.
After the 90 days and within one year
• Exchange your camcorder with a new or,
at our option, a refurbished unit or at your
option, repair your camcorder. Parts will
be provided at no charge, but you will be
responsible for the cost of labor required
for the repair.
How you get service:
• Call 1-800-283-6503 and have your unit's
date of purchase and model/serial number
ready. The model/serial number
information is on the bottom of your
camcorder.
• A representative will troubleshoot your
problem over the phone. If the
representative determines that you should
receive a replacement unit, you will be
provided with a Return Authorization (RA)
number and the location of a nearby
exchange point if one exists. No returns
will be accepted without the RA number.
To receive a replacement camcorder
before you return yours:
If you are located near an exchange point:
1. We will send a replacement unit to the
exchange point next business day
delivery.
2. The exchange location will notify you of
its arrival.
3. Take your unit, excluding all accessories,
and your bill of sale which validates date
.
of purchase to the exchange location and
you will be provided the new or
refurbished unit.
If the repairs were covered by your
warranty, you will not be billed.
If you are not located near an exchange
point:
1. Provide your Discover, MasterCard or Visa
account number and expiration date to our
phone representative. This is for security
purposes. If we receive your unit within 14
days from the date you were provided a
Return Authorization number, only items
not covered by warranty will be charged to
your account. IF YOUR UNIT IS NOT
RECEIVED WITHIN 14 DAYS, THE
SUGGESTED RETAIL VALUE OF THE
CAMCORDER WILL BE CHARGED
TO YOUR CREDIT CARD. This amount
will be credited if the unit is subsequently
received.
2. We will send you a replacement unit next
business day delivery.
3. You will receive an invoice packed with the
replacement product, but will not be
charged for the unit portion of the invoice
amount if we receive your unit within 14
days from the date you were provided the
RA number. Any labor and parts charges
not covered by our warranty will be
included and charged against your account.
4. Ship the unit back to us using the
replacement unit's carton.
Shipping instructions will be included in
the carton along with your RA number,
which will allow you to easily ship
the unit back to us. Make sure you insure
your shipment in case of damage or loss.
Include with the shipment:
• A copy of your dated bill of sale to verify
your unit's warranty eligibility.
• A brief note describing your camcorder
problem.
• Your name, address and phone number.
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