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FAQ
Please check the following if the USB connection malfunctions.
[Case 1] The camera power is off.
Turn the camera power on. We recommend using an AC power adapter in PC
mode.
[Case 2] USB Driver is not installed correctly.
Install the USB Driver correctly. Refer to page 110.
[Case 3] The USB cable is not connected or you are using a cable with an incorrect
specification.
Use a USB cable with the correct specification.
[Case 4] The camera is not recognized by your PC.
Sometimes, the camera may appear under [Unknown Devices] in Device
Manager.
Install the camera driver correctly.
Turn off the camera, remove the USB cable, plug in the USB cable again, and
then turn on the camera.
[Case 5] There is an unexpected error during file transfer
Turn the camera power off and on again. Transfer the file again.
[Case 6] How do I know my computer supports a USB Interface?
Check the USB port in your computer or keyboard.
Check the OS version. A USB Interface is available in Windows 98, 98SE,
2000, ME .XP.
Check [Universal Serial Bus controllers] in Device Manager. Do the following to
check [Universal Serial Bus controllers].
Win 98/ME : Trace [Start Settings Control Panel System
Device Manager Universal Serial Bus controllers].
Win 2000 : Trace [Start Settings Control Panel System
Hardware Device Manager Universal Serial Bus
controllers].
Win XP : Trace [Start Control Panel Performance and
Maintenance System Hardware Device Manager
Universal Serial Bus controllers].