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Appendix
Before contacting a service center
If you are having trouble with your device, try these troubleshooting
solutions before contacting a service professional.
When you leave your camera at a service center, be sure to also leave the
other components that may have contributed to the malfunction, such as the
memory card and battery.
Situation Suggested remedies
Cannot turn on the
camera
• Ensure that the battery is inserted.
• Ensure that the battery is inserted correctly.
• Charge the battery.
The power turns off
suddenly
• Charge the battery.
• Your camera may be in Power save mode or
the display turns off automatically. (p. 131)
• The camera may be turned off automatically
to prevent the memory card from being
damaged due to excessive heat. Turn on your
camera again.
The camera is losing
battery power quickly
• The battery may lose power more quickly
in low temperatures (below 0 °C/32 °F).
Keep the battery warm by putting it into your
pocket.
• Using the flash or recording videos depletes
the battery quickly. Recharge if needed.
• Batteries are consumable parts that must be
replaced over time. Get a new battery if the
battery life is diminishing quickly.
Situation Suggested remedies
Cannot capture
photos
• There is no space on the memory card.
Delete unnecessary files or insert a new card.
• When the AF Priority function is turned on,
you cannot capture a photo unless the focus
is set correctly. Set AF Priority to Off or focus
on the subject correctly. (p. 126)
• Format the memory card.
• The memory card is defective. Get a new
memory card.
• The memory card is locked. Unlock the card.
(p. 152)
• Ensure that the camera is switched on.
• Charge the battery.
• Ensure that the battery is inserted correctly.
The camera freezes
Remove the battery and insert it again.
The camera heats up
While using the camera, it may heat up. This
is normal and should not affect your camera’s
lifespan or performance.
The flash fires
unexpectedly
The flash may fire due to static electricity. The
camera is not malfunctioning.
The flash does not
work
• The flash option may be set to Off. (p. 76)
• You cannot use the flash in some modes.
The date and time are
incorrect
Set the date and time under the w menu.
(p. 131)