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Additional Information
If you run into any problem using your camcorder, use the following table to
troubleshoot the problem. If the problem persists, disconnect the power source and
contact your Sony dealer or local authorized Sony service facility. If “C: ss:ss”
appears on the LCD screen or in the viewfinder, the self-diagnosis display function has
worked. See page 70.
In the recording mode
Symptom Cause and/or Corrective Actions
• The POWER switch is set to OFF (CHARGE) or VTR
(CCD-TRV87)/PLAYER (CCD-TRV17/TRV37/TRV57/
TRV67).
c Set it to CAMERA. (p. 16)
• STANDBY is set to LOCK.
c Turn STANDBY to STANDBY. (p. 16)
• The tape has run out.
c Rewind the tape or insert a new one. (p. 15, 24)
• The write-protect tab is set to expose the red mark.
c Use a new tape or slide the tab. (p. 15)
• The tape is stuck to the drum (moisture condensation).
c Remove the cassette and leave your camcorder for at
least 1 hour to acclimatize. (p. 73)
• While being operated in the CAMERA mode, your
camcorder has been in the standby mode for more than 5
minutes.
c Turn STANDBY down once and then up again. (p. 16)
• The viewfinder lens is not adjusted.
c Adjust the viewfinder lens. (p. 19)
• STEADYSHOT is set to OFF in the menu settings.
c Set it to ON. (p. 55)
• The SteadyShot function does not work when the wide
mode is set to 16:9FULL.
• FOCUS is set to MANUAL.
c Set it to AUTO. (p. 44)
• Shooting conditions are not suitable for autofocus.
c Set FOCUS to MANUAL to focus manually. (p. 44)
• The digital effect function is working.
c Cancel it. (p. 38)
• The video heads may be dirty.
c Clean the heads using the Sony V8-25CLD cleaning
cassette (not supplied). (p. 74)
• The LCD panel is open.
c Close the LCD panel. (p. 17)
• The contrast between the subject and background is too
high. This is not a malfunction.
• This is not a malfunction.
(Continued on the following page)
Troubleshooting
START/STOP does not operate.
The power goes off.
The image on the viewfinder screen
is not clear.
The fader function does not work.
(CCD-TRV87 only)
The autofocusing function does not
work.
The SteadyShot function does not
work. (CCD-TRV57/TRV67/TRV87
only)
The picture does not appear in the
viewfinder.
The x indicator flashes in the
viewfinder.
A vertical band appears when you
shoot a subject such as lights or a
candle flame against a dark
background.
A vertical band appears when you
shoot a very bright subject.