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Additional Information
Troubleshooting
Symptom Cause and/or Corrective Actions
• The operating temperature is too low.
• The battery pack is not fully charged.
c Charge the battery pack again. (p. 10)
• The battery pack is completely dead, and cannot be
recharged.
c Replace with a new battery pack. (p. 9)
• You have used the battery pack in an extremely hot or
cold environment for a long time.
• The battery pack is completely dead, and cannot be
recharged.
c Replace with a new battery pack. (p. 9)
• The battery is dead.
c Use a charged battery pack. (p. 9, 10)
c Charge the battery pack fully again so that the indication
on the battery remaining indicator is correct.
• The power source is disconnected.
c Connect it firmly. (p. 9, 14)
• The battery is dead.
c Use a charged battery pack. (p. 9, 10)
• Moisture condensation has occurred.
c Remove the cassette and leave your camcorder for at
least 1 hour to acclimatize. (p. 73)
Others
Symptom Cause and/or Corrective Actions
• COMMANDER is set to OFF in the menu settings.
c Set it to ON. (p. 55)
• Something is blocking the infrared rays.
c Remove the obstacle.
• The batteries inserted in the battery holder with the + –
polarities incorrectly matching the + – marks.
c Insert the batteries with the correct polarity. (p. 84)
• The batteries are dead.
c Insert new ones. (p. 84)
• Reset the date and time. (p. 61)
• DISPLAY is set to V-OUT/LCD in the menu settings.
c Set it to LCD. (p. 55)
• Moisture condensation has occurred.
c Remove the cassette and leave your camcorder for at
least 1 hour to acclimatize. (p. 73)
• Some troubles has occurred in your camcorder.
c Remove the cassette and insert it again, then operate
your camcorder.
• The AC power adaptor is disconnected.
c Connect it firmly. (p. 10)
• Something is wrong with the battery pack.
c Contact your Sony dealer or local authorized Sony
service facility.
The % and Z indicators flash and no
functions except for cassette ejection
work.
The cassette cannot be removed from
the holder.
The Remote Commander supplied
with your camcorder does not work.
(CCD-TRV57/TRV67/TRV87 only)
The melody or beep sounds for
5 seconds.
The picture from a TV or VCR does
not appear even when your
camcorder is connected to outputs on
the TV or VCR. (CCD-TRV87 only)
The battery pack is quickly
discharged.
The battery remaining indicator
does not indicate the correct
time.
The date or time indicator does not
appear, and the bars “--:--:--” appear.
While charging the battery pack, no
indicator appears or the indicator
flashes in the display window.
The power goes off although the
battery remaining indicator indicates
that the battery pack has enough
power to operate.