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Troubleshooting
Cannot insert the battery pack.
• Insert the battery pack correctly to push the battery eject lever.
Cannot turn on the camera.
• After inserting the battery pack into the camera, it may take a few moments for the camera to
power up.
• Insert the battery pack correctly.
• The battery pack is discharged. Insert charged battery pack.
• The battery pack is dead (page 117). Replace it with a new one.
• Use a recommended battery pack.
The power turns off suddenly.
• If you do not operate the camera for about three minutes while the power is on, the camera
turns off automatically to prevent wearing down the battery pack. Turn on the camera again.
• The battery pack is dead (page 117). Replace it with a new one.
The remaining charge indicator is incorrect.
• This phenomenon occurs when you use the camera in an extremely hot or cold location.
• A discrepancy arose between the remaining charge indicator and the actual remaining battery
charge. Fully discharge the battery pack once, then charge it to correct the indication.
• The battery pack is discharged. Insert a charged battery pack.
• The battery pack is dead (page 117). Replace it with a new one.
Cannot charge the battery pack.
• You cannot charge the battery pack using the AC Adapter (not supplied).
Cannot record images.
• Check the free capacity of the internal memory or “Memory Stick Duo”. If it is full, do one of
the following:
– Delete unnecessary images (page 35).
– Change the “Memory Stick Duo”.
• You cannot record images while charging the flash.
• When shooting a still image, set the mode dial to a position other than .
• Set the mode dial to when shooting movies.
• The image size is set to [640(Fine)] when recording movies. Do one of the following:
– Set the image size to other than [640(Fine)].
– Insert a “Memory Stick PRO Duo”.
Battery pack and power
Shooting still images/movies